Citizen Complaint

The police officer today in every community is a symbol not only of the law, but also of the entire establishment. The police can, and must, recognize their responsibility to serve all the public to the best of their ability. Fair and impartial law enforcement, which respects the individual dignity of all citizen’s is essential and must be accomplished with tact and diplomacy whenever possible.

As police officers, we must professionally and objectively investigate all citizen complaints as expeditiously as possible in order to gather all of the facts which will quickly clear the officer's name or substantiate the citizen's complaint.


It is the policy of the Normal Police Department to accept, investigate, and review all complaints of either alleged misconduct or improper handling of an incident on the part of police personnel, sworn or non-sworn. If you wish to file a complaint concerning the actions of Normal Police Department personnel, please follow the procedures listed below:
  1. Request to speak with the on duty shift supervisor.
  2. If your complaint is not resolved after speaking with the on duty shift commander, the shift commander may ask you to assist him in completing a Citizen Complaint Form. The form has a place to list the facts of the incident and the manner in which they occurred.
  3. The law requires you to complete a sworn affidavit that has to be notarized before the complaint can be investigated. The Police Department can assist you with getting the form notarized at no cost or you may take the form to a notary of your choosing.
  4. If you do not wish to speak with a shift commander at that time you can obtain a copy of the complaint and sworn affidavit forms to take with you. These forms are available at the front desk and in the in the lobby of the Police Department.
  5. After filing a formal complaint with the department you will be contacted by the assistant chief concerning the status of the investigation. If you have questions about your complaint or the process you may contact the Assistant Chief of Police during regular business hours at (309) 454-9523.
  6. If you would like to file a formal complaint through the mail, download our complaint forms (English form (PDF) or Spanish form(PDF)) plus the sworn affidavit forms (English form (PDF) or Spanish form (PDF)) and mail to: Chief of Police, 100 E. Phoenix Ave., Normal, IL 61761.
Note: It is the policy of the Town of Normal Police Department that complaints from individuals who display symptoms of alcohol or drug intoxication will not be accepted until such time that the complainant has attained full sobriety.


The Normal Police Department recognizes the need for the filing of legitimate complaints against police personnel for which they can be held accountable to the public, however, the department will also seek to hold members of the public responsible for the filing of false allegations against police personnel.

A goal of the Normal Police Department is that you will never need to use this complaint form, as we do not want to fail in our continuing efforts to give you the best possible police service.