Knox Box Program

What is a Knox Box?

The Normal Fire Department participates in the Knox Box program for commercial and residential needs.   The Knox Box is a heavy-duty locked metal box that attaches to the outside wall of the business which contains keys to allows firefighters and/or paramedics access to the building. In times of fire alarms or other emergencies, firefighters and paramedics can use the secured keys on the apparatus to unlock the Knox Box and get the keys to enter and investigate without damaging doors or windows.

Types of Knox Boxes

Residential - For residential applications, specific models of Knox Box are available that can be temporarily mounted to a door to allow firefighters access inside your home in cases of medical emergencies when a person isn't able to unlock the door prior to our arrival.  Requests for NFD Loaner residential boxes are subject to application and review and are only available if supplies are in stock.

Commercial - You can now order online - In most cases, the #3201 surface mount, lift off door will suffice.  Please call NFD f you have any questions on models.

How to Order

To place a commercial order, visit the Knox website at and complete the following steps below.  

For residential boxes, visit
 Step #1    Select the KnoxBox Product you wish to purchase on the left side of the screen.  
 Step #2    Enter the zip code where the product is to be installed.  (Normal - 61761)  A list of fire departments will appear.  Scroll down and select "NORMAL FIRE DEPT".
 Step #3    Select the "Add to Cart" icon once you are ready to purchase.  Select options, and then complete the product's installation address. 
 Step #4    Once you are finished, click "Check Out".  Fill out your payment information (credit card details) and shipping address. Once your product is received, please contact Normal Fire Department if you need assistance or have questions about mounting locations.  A typical installation places the box near the front entrance within reachable height. Once the box is mounted, have a master key set made and call the Normal Fire Department at 309-454-9689 to have your master keys locked up inside the box. 

Should you have any questions regarding the program, contact Normal Fire Department Prevention Division at 309-454-9616 during regular business hours.

Important reminders for Knox Box users

Knox Boxes come specifically keyed for Normal Fire Department.  If you move outside of the Town of Normal, your box WILL NOT WORK.  You will have to purchase a new box that is keyed to your new community. If you move within the Town of Normal and you are taking the box to the new location, make sure you contact the Prevention Division at 309-454-9616 so we can update our Computer Aided Dispatch system and to ensure the keys are up to date.