Chapter 7 - Water and Sewer
Division 8 - Discontinuance of Service
SEC. 7.8-1. The Water Department undertakes to use reasonable care and diligence to provide a constant supply of water at a reasonable pressure, but reserves the right to turn off water in its mains for the purpose of making repairs or extensions or for other purposes. When water service is to be turned off temporarily advance notice will be given, when practicable, to all customers in the affected area, stating the probable duration of the interruption of service. The Town shall not be liable for any damage to a customer’s equipment, piping or property resulting from shut down of the water system whether scheduled or non-scheduled, or for flooding as a result of failure of mains and appurtenances.
SEC. 7.8-2. The Town of Normal reserves the right to discontinue service to a customer for any one or more of the following reasons or conditions:
- Unauthorized use of or tampering with any curb stop, meter,
meter seal or other property of the Water Department. Evidence
of a broken meter seal or the insertion of a bypass or other
connection for the purpose of obtaining unmetered water will
require the customer to pay for the Town's estimate of quantity
of water which has been delivered and not registered, plus the
cost to restore the meter to proper working order and any other
necessary expense.
- Non-payment for service rendered to the customer.
- The existence of any piping cross-connection with any other
source of supply or apparatus which may endanger the quality
of the Town's water supply.
- Refusal of reasonable access to the premises for the purpose
of inspecting, reading, repairing or removal of a meter.
- Failure to repair any defect or leak in a service pipe within
five (5) days after discovery.
- Violation of curtailment regulations during declared emergencies.
SEC. 7.8-3. Restoration of service will be made only after applicable fees are paid or an agreed upon payment schedule is approved, or the condition necessitating discontinuance is rectified to the satisfaction of the Water Department.
SEC. 7.8-4. Whenever an owner wishes to discontinue service permanently for demolition or removal of a premises being served water, notice shall be given the Water Department at least forty-eight (48) hours in advance for removal of the meter. The owner of said premises shall be held responsible for the meter until its removal by the Water Department and if lost the owner shall be required to pay for or replace the meter. The owner shall be responsible for and incur all costs of plugging or capping the discontinued water service connection in a manner prescribed by the Water Department.
SEC. 7.8-5. An owner or occupant may request temporary discontinuance of service for repair of piping, vacancy of premises or other reason with reconnection subject to the following provisions:
- If discontinuance is for more than three (3) days and
there is no change in customer status, a reconnection fee of
$40.00 will be assessed if the reconnection is made during
regular working hours or $100.00 after regular working
hours. (Amended by Ord. 3957, 2/19/91)(Amended 3/19/07 by
Ord. No. 5125)
- If discontinuance is for more than three (3) days and the
account is for a new customer there is no reconnection fee providing
the account is current with respect to previous user fees.
- If the discontinuance is for less than three (3) days there
is no reconnect charge.
- If the serviceman discovers that piping is substandard or inadequate at the time of reconnection, the meter will not be reinstalled and water will not be turned back on until corrections have been made in accordance with the Town Plumbing Code and all other provisions of this Chapter.
(ENTIRE DIVISION 8 AMENDED 9/21/81)