All area codes are 309 unless otherwise
noted.
| Topic |
Department |
Person |
Number |
A | | |  |
| Absentee Ballot Application | McLean County Clerk | | 888-5190 |
| Accident Report (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Accident Report (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Accounts Payable | Finance | Norene Homan | 454-9706 |
| Accounts Receivable | Finance | Mike Steele | 454-9511 |
| Accreditation (CALEA) | Police | Pat Barnes | 454-9532 |
| Activity Center | Parks and Recreation | | 454-9639 |
| Administration Dept. Line | | | 454-9777 |
| Adopt a Park/Street/Trail | Administration | Geoff Fruin | 454-9504 |
| Adult Sport Programs | Parks and Recreation | Cary Frey | 454-9546 |
| After School Program | Parks and Recreation | Tim Karmik | 454-9721 |
| Agenda - City Council (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Agenda - City Council (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Agenda - Liquor Commission (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Agenda - Liquor Commission (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Agenda - Planning Commission | Planning | Mercy Davison | 454-9590 |
| Agenda - Planning Commission (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Agenda - Planning Commission (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Agenda - Zoning Board | Planning | Mercy Davison | 454-9590 |
| Agenda - Zoning Board (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Agenda - Zoning Board (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Agenda Items for Town Council Meetings | Administration | Sandy Fedden | 454-9503 |
| Alleys | Public Works - Street Div. | Doris Hale | 454-9571 |
| Alleys | Public Works - Street Div. | Donna Maaks | 454-9578 |
| Anderson Pool | Parks and Recreation | Cashier | 454-9550 |
| Animal Control/Pickup | McLean County | | 888-5030 |
| Annexation Agreements (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Annexation Agreements (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Annexations (General) | Legal | Steve Mahrt | 454-9505 |
| Appearance Standards (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Appearance Standards (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Appearance Standards (General) | Inspections | Greg Troemel | 454-9580 |
| Appearance Standards (General) | Planning | Mercy Davison | 454-9590 |
| Application - Absentee Ballot | McLean County Clerk | | 888-5190 |
| Application - Appearance Review | Inspections | Sheila McHenry | 454-9581 |
| Application - Auctions | City Clerk | Wendy Briggs | 454-9509 |
| Application - Auctions | City Clerk | Ann Frels | 454-9508 |
| Application - Bone Grant | City Clerk | Wendy Briggs | 454-9509 |
| Application - Bone Grant | City Clerk | Ann Frels | 454-9508 |
| Application - Business Registration | City Clerk | Wendy Briggs | 454-9509 |
| Application - Business Registration | City Clerk | Ann Frels | 454-9508 |
| Application - Catering License | City Clerk | Wendy Briggs | 454-9509 |
| Application - Catering License | City Clerk | Ann Frels | 454-9508 |
| Application - Entertainment License | City Clerk | Wendy Briggs | 454-9509 |
| Application - Entertainment License | City Clerk | Ann Frels | 454-9508 |
| Application - Freedom of Information | City Clerk | Wendy Briggs | 454-9509 |
| Application - Freedom of Information | City Clerk | Ann Frels | 454-9508 |
| Application - Going out of Business | City Clerk | Wendy Briggs | 454-9509 |
| Application - Going out of Business | City Clerk | Ann Frels | 454-9508 |
| Application - Historic Preservation - Cert of | City Clerk | Wendy Briggs | 454-9509 |
| Application - Historic Preservation - Cert of Appropriateness | City Clerk | Ann Frels | 454-9508 |
| Application - Liquor License | City Clerk | Wendy Briggs | 454-9509 |
| Application - Liquor License | City Clerk | Ann Frels | 454-9508 |
| Application - Planned Unit Development (PUD) | City Clerk | Wendy Briggs | 454-9509 |
| Application - Planned Unit Development (PUD) | City Clerk | Ann Frels | 454-9508 |
| Application - Preliminary Plans | City Clerk | Wendy Briggs | 454-9509 |
| Application - Preliminary Plans | City Clerk | Ann Frels | 454-9508 |
| Application - Site Plans | City Clerk | Wendy Briggs | 454-9509 |
| Application - Site Plans | City Clerk | Ann Frels | 454-9508 |
| Application - Special Use Permits | City Clerk | Wendy Briggs | 454-9509 |
| Application - Special Use Permits | City Clerk | Ann Frels | 454-9508 |
| Aquatics | Parks and Recreation | Kersten Wilson | 454-9558 |
| Arts Grant (Harmon) | Administration | Geoff Fruin | 454-9504 |
| Assistance - Downpayment | Community Development | Steve Westerdahl | 454-9557 |
| Assistance - Downpayment | Community Development | Becky Strack | 454-9556 |
| Assistance - Emergency | Community Development | Steve Westerdahl | 454-9557 |
| Assistance - Emergency | Community Development | Becky Strack | 454-9556 |
| Assistance - Housing | Community Development | Steve Westerdahl | 454-9557 |
| Assistance - Housing | Community Development | Becky Strack | 454-9556 |
| Auction Application | City Clerk | Wendy Briggs | 454-9509 |
| Auction Application | City Clerk | Ann Frels | 454-9508 |
B | | | |
| Before School Program | Parks and Recreation | Tim Karmik | 454-9721 |
| Bid List | Purchasing | Steve Westerdahl | 454-9557 |
| Bike - Registration | Police | Jackie Thomas | 454-9523 |
| Bike Safety | Police | Brian J. Williams | 433-3440 |
| Bills - Council/Interim | Finance | Norene Homan | 454-9706 |
| Bills - Water | Water | Holly Rotz | 454-9710 |
| Bills - Water | Water | Martha Conley | 454-9565 |
| Bills - Water | Water | Felicia Teufel | 344-3411 |
| Birth Certificates | McLean County Clerk | | 888-5190 |
| Block Part permits | Public Works | Doris Hale | 454-9571 |
| Bloomington City Hall | City of Bloomington | | 434-2509 |
| Bloomington Engineering Dept. | City of Bloomington | | 434-2225 |
| Bloomington Legal Department | City of Bloomington | | 434-2213 |
| Bloomington Parks | City of Bloomington | | 434-2260 |
| Bloomington Police Department | City of Bloomington | | 434-2900 |
| Bloomington Post Office | United States Postal Service | | 664-4600 |
| Bloomington Public Library | City of Bloomington | | 828-6091 |
| Bloomington/Normal Public Transit | BNPTS | | 828-9833 |
| Bone Grant Application | City Clerk | Wendy Briggs | 454-9509 |
| Bone Grant Application | City Clerk | Ann Frels | 454-9508 |
| Box Removal | Public Works - Waste | Doris Hale | 454-9571 |
| Box Removal | Public Works - Waste | Donna Maaks | 454-9575 |
| Brigham Elementary School | Unit 5 School District | | 862-5036 |
| Brush Removal | Public Works - Street Div. | Doris Hale | 454-9571 |
| Brush Removal | Public Works - Street Div. | Donna Maaks | 454-9578 |
| Budget Information | Finance | Linda Fischer | 454-9513 |
| Budget Information | Finance | Patty Martinez | 454-9514 |
| Building Code (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Building Code (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Building Code (Enforcement) | Inspections | Greg Troemel | 454-9580 |
| Building Maintenance (Town) | Facility Management | John Schoenbrun | 454-9707 |
| Bulky Waste Collection | Public Works - Street Div. | Doris Hale | 454-9571 |
| Bulky Waste Collection | Public Works - Street Div. | Donna Maaks | 454-9578 |
| Business Registration | City Clerk | Wendy Briggs | 454-9509 |
| Business Registration | City Clerk | Ann Frels | 454-9508 |
C | | | |
| Canning | Administration | Sandy Fedden | 454-9503 |
| Carlock Elementary School | Unit 5 School District | | 376-3261 |
| Cases - Follow Up | Police | Front Desk - Shift Supervisor | 454-9535 |
| Catering License Application | City Clerk | Wendy Briggs | 454-9509 |
| Catering License Application | City Clerk | Ann Frels | 454-9508 |
| Certificates – Birth | McLean County Clerk | | 888-5190 |
| Certificates – Death | McLean County Clerk | | 888-5190 |
| Certificates – Marriage | McLean County Clerk | | 888-5190 |
| Chamber of Commerce (McLean County) | | | 829-6344 |
| Chiddix Jr. High School | Unit 5 School District | | 452-1191 |
| Citizen Police Academy | Police Department | Jill Fertig | 454-9593 |
| City Clerk | Town of Normal | | 454-9509 |
| City Council - Agenda (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| City Council - Agenda (Copies of) | City Clerk | Ann Frels | 454-9508 |
| City Council - Agenda (Current) | Administration | Sandy Fedden | 454-9503 |
| City Council - List of | City Clerk | Wendy Briggs | 454-9509 |
| City Council - List of | City Clerk | Ann Frels | 454-9508 |
| City Council - Meeting Times/Dates | City Clerk | Wendy Briggs | 454-9509 |
| City Council - Meeting Times/Dates | City Clerk | Ann Frels | 454-9508 |
| City Council - Petition Filing | City Clerk | Wendy Briggs | 454-9509 |
| City Council - Petition Filing | City Clerk | Ann Frels | 454-9508 |
| City Council - Questions | Administration | Mark Peterson | 454-9501 |
| City Council - Questions | Administration | Sandy Fedden | 454-9503 |
| City Council - Requests to Address | Administration | Mark Peterson | 454-9501 |
| City Hall – Tours | Administration | Geoff Fruin | 454-9504 |
| City Hall Reception Desk | Town of Normal | | 454-2444 |
| City Hall TDD User Number | Town of Normal | | 454-9630 |
| City Manager - Questions | Administration | Mark Peterson | 454-9501 |
| City Manager - Questions | Administration | Sandy Fedden | 454-9503 |
| City Manager's Office | Town of Normal | | 454-9777 |
| Clean Up, Green Up Day | Administration | Geoff Fruin | 454-9504 |
| Code - Building (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Code - Building (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Code - Building (Enforcement) | Inspections | Greg Troemel | 454-9580 |
| Code - Electrical (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Code - Electrical (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Code - Electrical (Enforcement) | Inspections | Rand Veerman | 454-9588 |
| Code - Liquor (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Code - Liquor (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Code - Mechanical (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Code - Mechanical (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Code - Mechanical (Enforcement) | Inspections | Randy Schoolcraft | 454-9584 |
| Code - Mobile Home Park (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Code - Mobile Home Park (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Code - Mobile Home Park (Enforcement) | Inspections | Al Brown | 454-9585 |
| Code - Municipal (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Code - Municipal (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Code - Plumbing (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Code - Plumbing (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Code - Plumbing (Enforcement) | Inspections | Randy Schoolcraft | 454-9584 |
| Code - Sign (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Code - Sign (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Code - Sign (Enforcement) | Inspections | Rand Veerman | 454-9588 |
| Code - Subdivision (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Code - Subdivision (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Code - Subdivision (Enforcement) | Inspections | Greg Troemel | 454-9580 |
| Code - Zoning (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Code - Zoning (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Code - Zoning (Enforcement) | Inspections | Greg Troemel | 454-9580 |
| Code - Zoning (Enforcement) | Planning | Mercy Davison | 454-9590 |
| Colene Hoose Elementary School | Unit 5 School District | | 862-3440 |
| Collective Bargaining Matters | Administration | Pamela Reece | 454-9502 |
| Commercial Plans | Inspections | Scot Williams | 454-9582 |
| Committee - Development | Planning | Mercy Davison | 454-9590 |
| Committee - Employee Activity | Community Development | Becky Strack | 454-9556 |
| Committee - Historic Preservation | Planning | Mercy Davison | 454-9623 |
| Committee - Human Relations Commission | Human Resources | Joe Garibay | 454-9519 |
| Committee - Human Relations Commission | Human Resources | Jennifer Hanna | 454-9675 |
| Committee - Neighborhood Action Team (NAT) | Inspections | Laurel Huisman | 454-9587 |
| Committee - Planning Commission | Inspections | Greg Troemel | 454-9580 |
| Committee - Planning Commission | Planning | Mercy Davison | 454-9590 |
| Committee - Safety | Inspections | Scot Williams | 454-9582 |
| Committee - Town/Student Liaison | Administration | Geoff Fruin | 454-9504 |
| Committee - Youth Action Board | Administration | Geoff Fruin | 454-9504 |
| Committee - Zoning Board | Inspections | Greg Troemel | 454-9580 |
| Committee - Zoning Board | Planning | Mercy Davison | 454-9590 |
| Communication Department | Town of Normal | | 454-9625 |
| Community Activity Center Rental | Parks and Recreation | Cary Frey | 454-9546 |
| Community Beautification Award | Administration | Geoff Fruin | 454-9504 |
| Community Development Loan Balances | Finance | Mike Steele | 454-9511 |
| Community Development Rehabilitation Work | Inspections | Al Brown | 454-9585 |
| Community Development/Purchasing Department | Town of Normal | | 454-9556 |
| Community Improvement Committee | Administration | Geoff Fruin | 454-9504 |
| Community Service | Police | Brian J. Williams | 433-3440 |
| Complaint - Traffic | Police | Front Desk - Shift Supervisor | 454-9535 |
| Complaints - Debris | Inspections | Andy Wood | 454-9646 |
| Complaints - Graffiti | Inspections | Andy Wood | 454-9646 |
| Complaints - Housing | Inspections | Laurel Huisman | 454-9587 |
| Complaints - Housing | Inspections | Scott Morgan | 454-9644 |
| Complaints - Housing | Inspections | Al Brown | 454-9585 |
| Complaints - Improper Vehicle | Inspections | Andy Wood | 454-9646 |
| Complaints - Pets | Inspections | Andy Wood | 454-9646 |
| Complaints - Police | Police | Front Desk - Shift Supervisor | 454-9535 |
| Complaints - Property Maintenance | Inspections | Andy Wood | 454-9646 |
| Complaints - RV | Inspections | Andy Wood | 454-9646 |
| Complaints - Unlawful Discrimination | Human Resources | Jennifer Hanna | 454-9675 |
| Complaints - Unlawful Discrimination | Human Resources | Jose Garibay | 454-9519 |
| Complaints - Weeds | Inspections | Andy Wood | 454-9646 |
| Construction - Water | Water | Steve Gerdes | 454-9564 |
| Construction - Water | Water | Don Ahlers | 454-9655 |
| Contracts (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Contracts (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Convention and Visitors Bureau | | | 829-1641 |
| Council - Agenda (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Council - Agenda (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Council - Agenda (Current) | Administration | Sandy Fedden | 454-9503 |
| Council - List of | City Clerk | Wendy Briggs | 454-9509 |
| Council - List of | City Clerk | Ann Frels | 454-9508 |
| Council - Meeting Times/Dates | City Clerk | Wendy Briggs | 454-9509 |
| Council - Meeting Times/Dates | City Clerk | Ann Frels | 454-9508 |
| Council - Petition Filing | City Clerk | Wendy Briggs | 454-9509 |
| Council - Petition Filing | City Clerk | Ann Frels | 454-9508 |
| Council - Questions | Administration | Mark Peterson | 454-9501 |
| Council - Questions | Administration | Sandy Fedden | 454-9503 |
| Council - Requests to Address | Administration | Mark Peterson | 454-9501 |
| CPR Classes | Fire | Lt. On Duty | 454-9752 |
| Credit Union - Complaints | Finance | Mike Steele | 454-9511 |
| Credit Union - Loans | Normal Employee | Barb Kagel | 454-9528 |
| Credit Union - Loans | Normal Employee | Linda Norton | 454-9605 |
| Credit Union - Loans | Normal Employee | Wendy Briggs | 454-9509 |
| Credit Union - Loans | Normal Employee | Sandy Fedden | 454-9503 |
| Credit Union - Policy | Normal Employee | Jackie Thomas | 454-9523 |
| Credit Union - Policy | Normal Employee | Mark Kotte | 454-9726 |
| Credit Union - Withdrawals | Normal Employee | Barb Kagel | 454-9528 |
| Credit Union - Withdrawals | Normal Employee | Linda Norton | 454-9605 |
| Crossing Guards | Police | Kirk Ijams | 454-9614 |
| Cultural Arts | Parks and Recreation | Colette Farner | 454-9543 |
| Curb Cut Permits | Public Works - Engineering | Gene Brown | 454-9574 |
| Curb Replacement | Public Works - Street Div. | Alan Slagell | 454-9738 |
| Customer Service Initiative | Administration | Mark Peterson | 454-9501 |
| Customer Service Initiative | Administration | Pamela Reece | 454-9502 |
| Customer Service Initiative | Administration | Geoff Fruin | 454-9504 |
D | | | |
| Day Camp | Parks and Recreation | Colette Farner | 454-9543 |
| Death Certificates | McLean County Clerk | | 888-5190 |
| Debris Complaints | Inspections | Andy Wood | 454-9646 |
| Demonstrations - Police | Police | Brian J. Williams | 433-3440 |
| Department of Children and Family Services (DCFS) | | | 828-0022 |
| Development Committee | Planning | Mercy Davison | 454-9590 |
| Development Issues | Administration | Mark Peterson | 454-9501 |
| Discrimination Complaints | Human Resources | Joe Garibay | 454-9519 |
| Discrimination Complaints | Human Resources | Jennifer Hanna | 454-9675 |
| Domestic Violence | Police | Detective Nuttall | 433-3439 |
| Downpayment Assistance and Rehabilitation | Community Development | Steve Westerdahl | 454-9557 |
| Downpayment Assistance and Rehabilitation | Community Development | Becky Strack | 454-9556 |
| Downtown Festivals | Community Development | Steve Westerdahl | 454-9557 |
| Downtown Festivals | Community Development | Becky Strack | 454-9556 |
| Downtown Renovation | Community Development | Steve Westerdahl | 454-9557 |
| Downtown Renovation | Community Development | Becky Strack | 454-9556 |
| Driver's License Exam Station | Secretary of State | | 827-3531 |
E | | | |
| Easements (Copies of) | Engineering | Steve Sochotsky | 454-9575 |
| Ecology Action Center | | | 454-3169 |
| Economic Development | Administration | Mark Peterson | 454-9501 |
| Election Dates | McLean County Clerk | | 888-5190 |
| Elections - Local | City Clerk | Wendy Briggs | 454-9509 |
| Elections - Local | City Clerk | Ann Frels | 454-9508 |
| Electrical Code (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Electrical Code (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Electrical Code (Enforcement) | Inspections | Rand Veerman | 454-9588 |
| Electrical Contractor Registration | Inspections | Rand Veerman | 454-9588 |
| Elementary Health & Education | Police | Officer Droege | 454-9531 |
| Emergency Assistance | Community Development | Steve Westerdahl | 454-9557 |
| Emergency Assistance | Community Development | Becky Strack | 454-9556 |
| Employee Activity Committee | Community Development | Becky Strack | 454-9556 |
| Employee Benefits | Human Resources | Joe Garibay | 454-9519 |
| Employee Benefits | Human Resources | Jennifer Hanna | 454-9675 |
| Employee Benefits | Human Resources | Wanda Vandegraft | 454-9518 |
| Employee Health Insurance | Administration | Pamela Reece | 454-9502 |
| Employee Health Insurance | Human Resources | Jennifer Hanna | 454-9675 |
| Employment Discrimination Complaints | Human Resources | Jennifer Hanna | 454-9675 |
| Employment Opportunities | Human Resources | Joe Garibay | 454-9519 |
| Employment Opportunities | Human Resources | Jennifer Hanna | 454-9675 |
| Employment Opportunities | Human Resources | Wanda Vandegraft | 454-9518 |
| Engineering Department | Town of Normal | | 454-9578 |
| Enterprise Zone | Administration | Mark Peterson | 454-9501 |
| Eugene Field Elementary School | Unit 5 School District | | 862-5000 |
| Evidence - Release | Police | Officer Henderson | 454-9799 |
F | | | |
| Facility Management Department | Town of Normal | | 454-9707 |
| Fairview Aquatic Center | Parks and Recreation | Cashier | 454-9555 |
| Fairview Elementary School | Unit 5 School District | | 452-4491 |
| Fax - City Hall | | | 454-9609 |
| Fax - Community Development/Purchasing | | | 452-2366 |
| Fax - Fire Department | | | 454-9735 |
| Fax - Human Resources | | | 454-9718 |
| Fax - Inspections | | | 888-9670 |
| Fax - Library | | | 452-5312 |
| Fax - Park Maintenance - Fairview | | | 454-9713 |
| Fax - Parks and Recreation | | | 454-9701 |
| Fax - Police | | | 454-9709 |
| Fax - Public Works and Engineering | | | 454-9729 |
| Fax - Public Works Garage | | | 454-9636 |
| Fax - Records (Police) | | | 454-9708 |
| Fax - Sign Shop (Public Works) | | | 454-9739 |
| Fax - Water | | | 454-9629 |
| Festivals | Community Development | Steve Westerdahl | 454-9557 |
| Festivals | Community Development | Becky Strack | 454-9556 |
| Filing - Annexation Agreements | City Clerk | Wendy Briggs | 454-9509 |
| Filing - Annexation Agreements | City Clerk | Ann Frels | 454-9508 |
| Filing - Appearance Review | City Clerk | Wendy Briggs | 454-9509 |
| Filing - Appearance Review | City Clerk | Ann Frels | 454-9508 |
| Filing - Bids | City Clerk | Wendy Briggs | 454-9509 |
| Filing - Bids | City Clerk | Ann Frels | 454-9508 |
| Filing - City Council | City Clerk | Wendy Briggs | 454-9509 |
| Filing - City Council | City Clerk | Ann Frels | 454-9508 |
| Filing - Final Plats | City Clerk | Wendy Briggs | 454-9509 |
| Filing - Final Plats | City Clerk | Ann Frels | 454-9508 |
| Filing - Liquor License | City Clerk | Wendy Briggs | 454-9509 |
| Filing - Liquor License | City Clerk | Ann Frels | 454-9508 |
| Filing - Planning Commission | City Clerk | Wendy Briggs | 454-9509 |
| Filing - Planning Commission | City Clerk | Ann Frels | 454-9508 |
| Finance Department | Town of Normal | | 454-9513 |
| Financial Report | Finance | Linda Fischer | 454-9513 |
| Financial Report | Finance | Patty Martinez | 454-9514 |
| Financing Discrimination Complaints | Human Resources | Jennifer Hanna | 454-9675 |
| Fire Department | Town of Normal | | 454-9689 |
| Fire Department Recruitment | Human Resources | Joe Garibay | 454-9519 |
| Fire Department Recruitment | Human Resources | Jennifer Hanna | 454-9675 |
| Fire Department Recruitment | Human Resources | Wanda Vandegraft | 454-9518 |
| Fire Runs | Fire | Beth Murphy | 454-9613 |
| Fire Station Tours (Headquarters) | Fire | Captain | 454-9689 |
| Fire Station Tours (Station 2) | Fire | Officer on Duty | 454-9752 |
| Fire Station Tours (Station 3) | Fire | Officer on Duty | 454-9753 |
| Fireworks Permit | Fire | Fire Inspector | 454-9613 |
| Flood Plain Map (Copies of) | Engineering | Steve Sochotsky | 454-9575 |
| Franchise Tax - Questions | Finance | Pat Tucker | 454-9512 |
| Franchise Tax - Questions | Finance | Ron Hill | 454-9510 |
| Freedom of Information | City Clerk | Wendy Briggs | 454-9509 |
| Freedom of Information | City Clerk | Ann Frels | 454-9508 |
| Front Yard Parking | Inspections | Andy Wood | 454-9646 |
G | | | |
| Garbage Cart Payment | Finance | Tamara Clymer | 454-9769 |
| Garbage Collection | Public Works - Engineering | Doris Hale | 454-9571 |
| Garbage/Refuse License | City Clerk | Wendy Briggs | 454-9509 |
| Garbage/Refuse License | City Clerk | Ann Frels | 454-9508 |
| Garbage/Solid Waste Removal | Public Works - Engineering | Doris Hale | 454-9571 |
| General Zoning, Permit, Inspections | Inspections | Greg Troemel | 454-9580 |
| Glenn Elementary School | Unit 5 School District | | 862-5005 |
| Going out of Business Application | City Clerk | Wendy Briggs | 454-9509 |
| Going out of Business Application | City Clerk | Ann Frels | 454-9508 |
| Graffiti Complaints - Private Property | Inspections | Andy Wood | 454-9646 |
| Graffiti Complaints - Public Property | Administration | Geoff Fruin | 454-9504 |
| Grove Elementary School | Unit 5 School District | | 452-1136 |
| Gutter Replacement | Public Works - Street Div. | Alan Slagell | 454-9738 |
H | | | |
| Harmon Arts Grant | Administration | Geoff Fruin | 454-9504 |
| Help Desk (IT) | IT | | 454-9608 |
| Historic Preservation (Cert of Appropriateness) | City Clerk | Wendy Briggs | 454-9509 |
| Historic Preservation (Cert of Appropriateness) | City Clerk | Ann Frels | 454-9508 |
| Historic Preservation Committee | Planning | Mercy Davison | 454-9623 |
| Hotel Tax - Questions | Finance | Pat Tucker | 454-9512 |
| Hotel Tax - Questions | Finance | Ron Hill | 454-9510 |
| Housing Assistance | Community Development | Steve Westerdahl | 454-9557 |
| Housing Assistance | Community Development | Becky Strack | 454-9556 |
| Housing Complaints | Inspections | Laural Huisman | 454-9587 |
| Housing Complaints | Inspections | Scott Morgan | 454-9644 |
| Housing Complaints | Inspections | Al Brown | 454-9585 |
| Housing Discrimination Complaints | Human Resources | Jennifer Hanna | 454-9675 |
| Hudson Elementary School | Unit 5 School District | | 726-1741 |
| Human Relations | Human Resources | Joe Garibay | 454-9519 |
| Human Relations | Human Resources | Jennifer Hanna | 454-9675 |
| Human Resources Department | Town of Normal | | 454-9518 |
| HVAC Contractor Registration | Inspections | Randy Schoolcraft | 454-9584 |
I | | | |
| Illinois Dept of Job Security | State of Illinois | | 827-6237 |
| Illinois Dept of Transportation | State of Illinois | | 217-782-5597 |
| Illinois State University - Telephone Information | Illinois State University | | 438-2111 |
| Improper Vehicle Complaints | Inspections | Andy Wood | 454-9646 |
| Information Technology Department | Town of Normal | | 454-9608 |
| Infrastructure Tax - Questions | Finance | Pat Tucker | 454-9512 |
| Infrastructure Tax - Questions | Finance | Ron Hill | 454-9510 |
| Inspection Department Newsletter | Inspections | Greg Troemel | 454-9580 |
| Inspections - Commercial Buildings | Inspections | Scot Williams | 454-9582 |
| Inspections - Electrical | Inspections | Rand Veerman | 454-9588 |
| Inspections - HVAC | Inspections | Randy Schoolcraft | 454-9584 |
| Inspections - Mobile Home | Inspections | Al Brown | 454-9585 |
| Inspections - Plumbing | Inspections | Randy Schoolcraft | 454-9584 |
| Inspections - Rental | Inspections | Laural Huisman | 454-9587 |
| Inspections - Rental | Inspections | Scott Morgan | 454-9644 |
| Inspections - Rental | Inspections | Al Brown | 454-9585 |
| Inspections - Residential Buildings | Inspections | Troy Sondgeroth | 454-9583 |
| Inspections Department | Town of Normal | | 454-9587 |
| Insurance Questions - Employee | Human Resources | Joe Garibay | 454-9519 |
| Insurance Questions - Employee | Human Resources | Jennifer Hanna | 454-9675 |
| Insurance Questions - Employee | Human Resources | Wanda Vandegraft | 454-9518 |
| Insurance Questions - Employee | Administration | Pamela Reece | 454-9502 |
| Insurance Questions - Liability | Administration | Pamela Reece | 454-9502 |
| Ironwood Golf Course Pro Shop | Parks and Recreation | | 454-9620 |
| Itinerant Merchant License | Police | Front Desk | 454-9535 |
J | | | |
| J.U.L.I.E. | Illinois Power | | 800-892-0123 |
| Jobs - Town | Human Resources | Wanda Vandegraft | 454-9518 |
| Juvenile Officer | Police | Brian Eggleston | 454-9624 |
K | | | |
| Kingsley Jr. High School | Unit 5 School District | | 452-4461 |
L | | | |
| Land Use | Inspections | Greg Troemel | 454-9580 |
| Land Use | Planning | Mercy Davison | 454-9590 |
| Landscape Waste | Public Works - Waste | Doris Hale | 454-9571 |
| Landscape Waste | Public Works - Waste | Donna Maaks | 454-9578 |
| Laptop Checkout | Information Technology | Lori Andrews | 454-9625 |
| Law and Justice Center | McLean County | | 888-5001 |
| Lead Based Paint Questions | Inspections | Al Brown | 454-9585 |
| Legal Department | Town of Normal | | 454-9507 |
| Liability Questions - Town | Administration | Pamela Reece | 454-9502 |
| Library | Town of Normal | | 452-1757 |
| License - Auction | City Clerk | Wendy Briggs | 454-9509 |
| License - Auction | City Clerk | Ann Frels | 454-9508 |
| License - Business | City Clerk | Wendy Briggs | 454-9509 |
| License - Business | City Clerk | Ann Frels | 454-9508 |
| License - Catering | City Clerk | Wendy Briggs | 454-9509 |
| License - Catering | City Clerk | Ann Frels | 454-9508 |
| License - Drivers Exam Station | Secretary of State | | 827-3531 |
| License - Entertainment | City Clerk | Wendy Briggs | 454-9509 |
| License - Entertainment | City Clerk | Ann Frels | 454-9508 |
| License - Garbage/Refuse | City Clerk | Wendy Briggs | 454-9509 |
| License - Garbage/Refuse | City Clerk | Ann Frels | 454-9508 |
| License - Going out of Business | City Clerk | Wendy Briggs | 454-9509 |
| License - Going out of Business | City Clerk | Ann Frels | 454-9508 |
| License - Itinerant Merchant | Police | Front Desk | 454-9535 |
| License - Liquor | City Clerk | Wendy Briggs | 454-9509 |
| License - Liquor | City Clerk | Ann Frels | 454-9508 |
| License - Mobile Home | City Clerk | Wendy Briggs | 454-9509 |
| License - Mobile Home | City Clerk | Ann Frels | 454-9508 |
| License - Relocator | City Clerk | Wendy Briggs | 454-9509 |
| License - Relocator | City Clerk | Ann Frels | 454-9508 |
| License – Solicitor | Police | Front Desk | 454-9535 |
| License - Theatre | City Clerk | Wendy Briggs | 454-9509 |
| License - Theatre | City Clerk | Ann Frels | 454-9508 |
| License Plates - Town Vehicles | City Clerk | Wendy Briggs | 454-9509 |
| License Plates - Town Vehicles | City Clerk | Ann Frels | 454-9508 |
| Liquor Code (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Liquor Code (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Liquor License Application | City Clerk | Wendy Briggs | 454-9509 |
| Liquor License Application | City Clerk | Ann Frels | 454-9508 |
| List - Council Members | City Clerk | Wendy Briggs | 454-9509 |
| List - Council Members | City Clerk | Ann Frels | 454-9508 |
| List - Planning Commission | City Clerk | Wendy Briggs | 454-9509 |
| List - Planning Commission | City Clerk | Ann Frels | 454-9508 |
| List - Polling Locations | McLean County Clerk | | 888-5190 |
| List - Zoning Board Members | City Clerk | Wendy Briggs | 454-9509 |
| List - Zoning Board Members | City Clerk | Ann Frels | 454-9508 |
| Loan - Community Development Balance | Finance | Mike Steele | 454-9511 |
| Local Elections | City Clerk | Wendy Briggs | 454-9509 |
| Local Elections | City Clerk | Ann Frels | 454-9508 |
M | | | |
| Mackinaw Valley Special Education | Unit 5 School District | | 452-2220 |
| Manual of Practice (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Manual of Practice (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Map - (Design of) | Engineering | Steve Sochotsky | 454-9575 |
| Map - Flood Plain (Copies of) | Engineering | Steve Sochotsky | 454-9575 |
| Map - Streets (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Map - Streets (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Map - Zoning (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Map - Zoning (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Marriage Certificates | McLean County Clerk | | 888-5190 |
| Mass Gathering Permits | Police | Shift Supervisor | 454-9535 |
| Maxwell Complex Rental | Parks and Recreation | Cary Frey | 454-9546 |
| Maxwell Park - Champion Fields Pressbox | Parks and Recreation | | 454-9695 |
| Maxwell Park - South Pressbox | Parks and Recreation | | 454-9611 |
| Mayor | Town of Normal | | 454-9777 |
| Mayor - Questions | Administration | Mark Peterson | 454-9501 |
| Mayor - Questions | Administration | Sandy Fedden | 454-9503 |
| McLean Co. Animal Shelter | McLean County | | 888-5060 |
| McLean Co. Arts Center | McLean County | | 829-0011 |
| McLean Co. Chamber of Commerce | McLean County | | 829-6344 |
| McLean Co. Dept. of Public Aid | McLean County | | 451-6000 |
| McLean Co. Health Dept. | McLean County | | 888-5450 |
| McLean Co. Humane Society | McLean County | | 664-7387 |
| McLean Co. Regional Planning Commission | McLean County | | 828-4331 |
| McLean County Chamber of Commerce | | | 829-6344 |
| McLean County Circuit Clerk | | | 888-5310 |
| McLean County Clerk | | | 888-5190 |
| Mechanical Code (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Mechanical Code (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Mechanical Code (Enforcement) | Inspections | Randy Schoolcraft | 454-9584 |
| Mid-Central Community Action | | | 829-0691 |
| Minutes - City Council | City Clerk | Wendy Briggs | 454-9509 |
| Minutes - City Council | City Clerk | Ann Frels | 454-9508 |
| Minutes - Liquor Commission | City Clerk | Wendy Briggs | 454-9509 |
| Minutes - Liquor Commission | City Clerk | Ann Frels | 454-9508 |
| Mobile Home Code (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Mobile Home Code (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Mobile Home Inspections | Inspections | Al Brown | 454-9585 |
| Mobile Home License | City Clerk | Wendy Briggs | 454-9509 |
| Mobile Home License | City Clerk | Ann Frels | 454-9508 |
| Mobile Home Park Code (Enforcement) | Inspections | Al Brown | 454-9585 |
| Motel Tax - Questions | Finance | Pat Tucker | 454-9512 |
| Motel Tax - Questions | Finance | Ron Hill | 454-9510 |
| Mulch | Public Works - Street Div. | Donna Maaks | 454-9578 |
| Mulch | Public Works - Street Div. | Doris Hale | 454-9571 |
| Municipal Code (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Municipal Code (Copies of) | City Clerk | Ann Frels | 454-9508 |
N | | | |
| Neighborhood Action Team | Inspections | Laural Huisman | 454-9587 |
| Network Issues | Information Technology | | 454-9608 |
| Noise Permits | Police | Shift Supervisor | 454-9535 |
| Normal Community High School | Unit 5 School District | | 728-5000 |
| Normal Community West High School | Unit 5 School District | | 888-6060 |
| Normal Newsline | Administration | Geoff Fruin | 454-9504 |
| Normal Post Office | United States Postal Service | | 452-2909 |
| Normal Public Library | | | 452-1757 |
| Normal Theatre | Parks and Recreation | Dawn Riordan | 454-9720 |
| Normal Theatre Movie Hotline | Parks and Recreation | | 454-9722 |
| Normal Township Office | Township of Normal | Rich Farr | 452-2060 |
| Normal Township Tax Assessor | Township of Normal | | 452-1951 |
| Normalite | | | 454-5476 |
| Northpoint Elementary School | Unit 5 School District | | 663-4669 |
| Notary Public | City Clerk | Wendy Briggs | 454-9509 |
| Notary Public | City Clerk | Ann Frels | 454-9508 |
O | | | |
| Oakdale Elementary School | Unit 5 School District | | 452-4439 |
| Ordinace - Questions | City Clerk | Wendy Briggs | 454-9509 |
| Ordinace - Questions | City Clerk | Ann Frels | 454-9508 |
| Ordinance Violations | Legal | Wayne Karplus | 454-9506 |
| Ordinance Violations (Copies of) | Legal | Chris Leese | 454-9507 |
| OSHA Regulations | Inspections | Scot Williams | 454-9582 |
P | | | |
| Pantagraph | | | 829-9411 |
| Park Facility Issues | Parks and Recreation | Doug Wiggs | 454-9540 |
| Park Usage Issues | Parks and Recreation | Garry Little | 454-9544 |
| Park Usage Issues | Parks and Recreation | Doug Wiggs | 454-9540 |
| Parking - available for students | Administration | Geoff Fruin | 454-9504 |
| Parking - Complaints | Police | Front Desk - Shift Supervisor | 454-9535 |
| Parking - Front Yard | Inspections | Andy Wood | 454-9646 |
| Parking - Permission | Police | Front Desk - Shift Supervisor | 454-9535 |
| Parking - Request to Change Regulation | Administration | Geoff Fruin | 454-9504 |
| Parking - Special Permission, Special Event | Police | Shift Supervisor | 454-9535 |
| Parking - Tickets | Police | Front Desk | 454-9535 |
| Parking Lot - Watterson/Town of Normal | Police | Front Desk | 454-9535 |
| Parking Task Force | Administration | Mark Peterson | 454-9501 |
| Parking Task Force | Administration | Geoff Fruin | 454-9504 |
| Parks And Recreation Department | Town of Normal | | 454-9540 |
| Parks And Recreation Department | Town of Normal | | 454-9541 |
| Parkside Elementary School | Unit 5 School District | | 862-5014 |
| Parkside Jr. High School | Unit 5 School District | | 452-8321 |
| Party Permits | Police | Shift Supervisor | 454-9535 |
| PATH | | | 827-4005 |
| Payroll | Finance | Patty Martinez | 454-9514 |
| PC Issues | Information Technology | Help Desk | 454-9608 |
| Pepper Ridge Elementary School | Unit 5 School District | | 452-1042 |
| Permits - Burning | Fire | Headquarters | 454-9689 |
| Permits - Electrical | Inspections | Rand Veerman | 454-9588 |
| Permits - Fireworks | Fire | Fire Inspector | 454-9613 |
| Permits - HVAC | Inspections | Randy Schoolcraft | 454-9584 |
| Permits - Mass Gathering | Police | Shift Supervisor | 454-9535 |
| Permits - Noise | Police | Shift Supervisor | 454-9535 |
| Permits - Party | Police | Shift Supervisor | 454-9535 |
| Permits - Plumbing | Inspections | Randy Schoolcraft | 454-9584 |
| Permits - Sign | Inspections | Rand Veerman | 454-9588 |
| Permits - Solicitors | Police | Front Desk | 454-9535 |
| Permits - Special Use | City Clerk | Wendy Briggs | 454-9509 |
| Permits - Special Use | City Clerk | Ann Frels | 454-9508 |
| Permits - Vendors | Police | Front Desk | 454-9535 |
| Pet Complaints | Inspections | Andy Wood | 454-9646 |
| Phone Issues | Information Technology | Help Desk | 454-9608 |
| Planned Unit Development (PUD) - Application | City Clerk | Wendy Briggs | 454-9509 |
| Planned Unit Development (PUD) - Application | City Clerk | Ann Frels | 454-9508 |
| Planned Unit Development (PUD) – Review | Planning | Mercy Davison | 454-9590 |
| Planned Unit Development (PUD) - Submittal of | City Clerk | Wendy Briggs | 454-9509 |
| Planned Unit Development (PUD) - Submittal of Plans | City Clerk | Ann Frels | 454-9508 |
| Planning Commission | Inspections | Greg Troemel | 454-9580 |
| Planning Commission | Planning | Mercy Davison | 454-9590 |
| Plans - Subdivisions (Submittal of) | City Clerk | Wendy Briggs | 454-9509 |
| Plans - Subdivisions (Submittal of) | City Clerk | Ann Frels | 454-9508 |
| Plats (Submittal of) | City Clerk | Wendy Briggs | 454-9509 |
| Plats (Submittal of) | City Clerk | Ann Frels | 454-9508 |
| Plumbing Code (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Plumbing Code (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Plumbing Code (Enforcement) | Inspections | Randy Schoolcraft | 454-9584 |
| Plumbing Contractor Registration | Inspections | Randy Schoolcraft | 454-9584 |
| Plumbing/HVAC Permits | Inspections | Randy Schoolcraft | 454-9584 |
| Police - Administration | Police | Jackie Thomas | 454-9523 |
| Police Complaints | Police | Front Desk - Shift Supervisor | 454-9535 |
| Police Demonstrations | Police | Brian J. Williams | 433-3440 |
| Police Department | Town of Normal | | 888-5030 |
| Police Department Recruitment | Human Resources | Joe Garibay | 454-9519 |
| Police Department Recruitment | Human Resources | Jennifer Hanna | 454-9675 |
| Police Department Recruitment | Human Resources | Wanda Vandegraft | 454-9518 |
| Police Report (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Police Report (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Polling Locations | McLean County Clerk | | 888-5190 |
| Pools - Anderson | Parks and Recreation | Cashier | 454-9550 |
| Pools - Fairview Aquatic Center | Parks and Recreation | Cashier | 454-9555 |
| Post Tow Hearing | Legal | Chris Leese | 454-9507 |
| Potholes | Public Works - Street Div. | Doris Hale | 454-9571 |
| Potholes | Public Works - Street Div. | Donna Maaks | 454-9578 |
| Prairieland Elementary School | Unit 5 School District | | 888-6838 |
| Preliminary Plans Application | City Clerk | Wendy Briggs | 454-9509 |
| Preliminary Plans Application | City Clerk | Ann Frels | 454-9508 |
| Pre-School Programs | Parks and Recreation | Colette Farner | 454-9543 |
| Proclamations | Administration | Sandy Fedden | 454-9503 |
| Proclamations | Administration | Mayor | 454-9777 |
| Projector Checkout | Information Technology | Lori Andrews | 454-9625 |
| Property Location Questions | Engineering | Donna Maaks | 454-9578 |
| Property Maintenance - Private Property | Inspections | Andy Wood | 454-9646 |
| Property Maintenance - Town Buildings | Facility Management | John Schoenbrun | 454-9707 |
| Property Maintenance - Town Parks | Parks and Recreation | Garry Little | 454-9544 |
| Property Ownership Questions | Planning | Mercy Davison | 454-9590 |
| Property Tax Assessment | Township Assessor | | 452-1951 |
| Public Accomodation Discrimination Complaints | Human Resources | Jennifer Hanna | 454-9675 |
| Public Works Department | Town of Normal | | 454-9571 |
| Published Bids | Purchasing | Steve Westerdahl | 454-9557 |
| Purchase Order | Purchasing | Steve Westerdahl | 454-9557 |
Q | | | |
| Questions for City Manager | Administration | Mark Peterson | 454-9501 |
| Questions for City Manager | Administration | Sandy Fedden | 454-9503 |
| Questions for Mayor | Administration | Mark Peterson | 454-9501 |
| Questions for Mayor | Administration | Sandy Fedden | 454-9503 |
| Questions for Town Council | Administration | Mark Peterson | 454-9501 |
| Questions for Town Council | Administration | Sandy Fedden | 454-9503 |
R | | | |
| Radio Communications/Maintenance | Information Technology | Help Desk | 454-9608 |
| Radon Questions | Inspections | Al Brown | 454-9585 |
| Recruitment - Fire | Human Resources | Joe Garibay | 454-9519 |
| Recruitment - Fire | Human Resources | Jennifer Hanna | 454-9675 |
| Recruitment - Fire | Human Resources | Wanda Vandegraft | 454-9518 |
| Recruitment - Police | Human Resources | Joe Garibay | 454-9519 |
| Recruitment - Police | Human Resources | Jennifer Hanna | 454-9675 |
| Recruitment - Police | Human Resources | Wanda Vandegraft | 454-9518 |
| Recycling | Public Works - Engineering | Donna Maaks | 454-9578 |
| Regional Office of Education | | | 888-5120 |
| Registration - Business | City Clerk | Wendy Briggs | 454-9509 |
| Registration - Business | City Clerk | Ann Frels | 454-9508 |
| Registration - Electrical Contractor | Inspections | Rand Veerman | 454-9588 |
| Registration - HVAC Contractor | Inspections | Randy Schoolcraft | 454-9584 |
| Registration - Plumbing Contractor | Inspections | Randy Schoolcraft | 454-9584 |
| Registration - Voter's | City Clerk | Wendy Briggs | 454-9509 |
| Registration - Voter's | City Clerk | Ann Frels | 454-9508 |
| Release of Evidence | Police | Officer Henderson | 454-9799 |
| Relocator License | City Clerk | Wendy Briggs | 454-9509 |
| Relocator License | City Clerk | Ann Frels | 454-9508 |
| Removal - Brush | Public Works - Street Div. | Donna Maaks | 454-9578 |
| Removal - Brush | Public Works - Street Div. | Doris Hale | 454-9571 |
| Removal - Bulky Waste | Public Works - Street Div. | Donna Maaks | 454-9578 |
| Removal - Bulky Waste | Public Works - Street Div. | Doris Hale | 454-9571 |
| Removal - Garbage/Solid Waste | Public Works - Engineering | Doris Hale | 454-9571 |
| Removal - Snow | Public Works - Street Div. | Doris Hale | 454-9571 |
| Removal - Snow | | Donna Maaks | 454-9578 |
| Removal - Tree | Parks and Recreation | Karen Gibson | 454-9540 |
| Removal - Tree | Parks and Recreation | Karen Carrigan | 454-9541 |
| Renovation - Downtown | Community Development | Steve Westerdahl | 454-9557 |
| Renovation - Downtown | Community Development | Becky Strack | 454-9556 |
| Renovation - Private Property | Inspections | Laural Huisman | 454-9587 |
| Renovation - Private Property | Inspections | Scott Morgan | 454-9644 |
| Renovation - Private Property | Inspections | Al Brown | 454-9585 |
| Rental Unit Inspections | Inspections | Laural Huisman | 454-9587 |
| Rental Unit Inspections | Inspections | Scott Morgan | 454-9644 |
| Rental Unit Inspections | Inspections | Al Brown | 454-9585 |
| Requests – Records | Police | Barb Kagel | 454-9528 |
| Requests – Records | Police | Jessica Wolf | 454-9529 |
| Requests – Records | Police | Roger Orr | 454-9530 |
| Requests to Address Council | Administration | Mark Peterson | 454-9501 |
| Rescue Runs | Fire | Beth Murphy | 454-9613 |
| Reservation - Inspections Meeting Room | Inspections | Sheila McHenry | 454-9581 |
| Reservation - Meeting Room C | Human Resources | Wanda Vandegraft | 454-9518 |
| Reservation – Mezzanine | Finance | Linda Fischer | 454-9513 |
| Reservation - Police Library | Police | Jackie Thomas | 454-9523 |
| Reservation - Training Room | Police | Jackie Thomas | 454-9523 |
| Residential Building Questions | Inspections | Troy Sondgeroth | 454-9583 |
| Resolutions (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Resolutions (Copies of) | City Clerk | Ann Frels | 454-9508 |
| RV Complaints | Inspections | Andy Wood | 454-9646 |
S | | | |
| Safety - Bike | Police | Brian J. Williams | 433-3440 |
| Safety Coordinator | Inspections | Mike Beavers | 454-9641 |
| Sales Tax - Questions | Finance | Patty Martinez | 454-9514 |
| Sales Tax - Questions | Finance | Ron Hill | 454-9510 |
| Salvation Army | | | 829-9476 |
| School Resource Officer - Normal Community/Chiddix | Police | Officer Dowd | 454-9794 |
| School Resource Officer - Normal West/Kingsley | Police | Officer Caughron | 454-9592 |
| Sewer - Location/Repairs | Public Works - Sewer | Mike Myers | 454-9768 |
| Sewer - Location/Repairs | Public Works - Sewer | Doris Hale | 454-9571 |
| Sidewalk 50/50 Program | Public Works - Engineering | Donna Maaks | 454-9578 |
| Sidewalk 50/50 Program | Public Works - Engineering | Doris Hale | 454-9571 |
| Sign Code (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Sign Code (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Sign Code (Enforcement) | Inspections | Rand Veerman | 454-9588 |
| Sign Permits | Inspections | Rand Veerman | 454-9588 |
| Sister City Information | Administration | Sandy Fedden | 454-9503 |
| Site Plan Application | City Clerk | Wendy Briggs | 454-9509 |
| Site Plan Application | City Clerk | Ann Frels | 454-9508 |
| Snow Removal | Public Works - Street Div. | Donna Maaks | 454-9578 |
| Snow Removal | Public Works - Street Div. | Doris Hale | 454-9571 |
| Social Security | | | 800-772-1213 |
| Software Issues | Information Technology | Help Desk | 454-9608 |
| Solicitor License | Police | Front Desk | 454-9535 |
| Solid Waste Collection | Public Works - Waste Removal | Doris Hale | 454-9571 |
| Solid Waste Collection | Public Works - Waste Removal | Tom Ramirez | 454-9715 |
| Speakers Bureau | Administration | Geoff Fruin | 454-9504 |
| Special Assessments | Finance | Mike Steele | 454-9511 |
| Special Assessments | Finance | Patty Martinez | 454-9514 |
| Special Use Permits | City Clerk | Wendy Briggs | 454-9509 |
| Special Use Permits | City Clerk | Ann Frels | 454-9508 |
| Speeding Ticket | McLean County Circuit Clerk | | 888-5310 |
| State Legislature Dial-A-Bill | | | 800-252-8652 |
| State Operator | | | 828-5022 |
| State Police (McLean Co.) | | | 815-844-3131 |
| State's Attorney | | | 888-5400 |
| Street Closure Permit (Block Party) | Public Works | Doris Hale | 454-9571 |
| Street Light - Questions or Concerns | Public Works | Doris Hale | 454-9571 |
| Street Light - Questions or Concerns | Public Works | Donna Maaks | 454-9578 |
| Street Signs - Questions or Concerns | Public Works | Doris Hale | 454-9571 |
| Student of the Month | Administration | Geoff Fruin | 454-9504 |
| Subdivision Code (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Subdivision Code (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Subdivision Code (Enforcement) | Inspections | Greg Troemel | 454-9580 |
| Sugar Creek Elementary School | Unit 5 School District | | 452-0935 |
| Sump Pump Discharge | Public Works | Mike Hall | 454-9576 |
| Supplies - Office | Purchasing | Becky Strack | 454-9556 |
| Survive Alive House | Fire | Darrell Reeps | 454-9752 |
T | | | |
| Tax - Franchise | Finance | Pat Tucker | 454-9512 |
| Tax - Franchise | Finance | Ron Hill | 454-9510 |
| Tax - Hotel/Motel | Finance | Pat Tucker | 454-9512 |
| Tax - Hotel/Motel | Finance | Ron Hill | 454-9510 |
| Tax - Infrastructure | Finance | Pat Tucker | 454-9512 |
| Tax - Infrastructure | Finance | Ron Hill | 454-9510 |
| Tax - Property Tax Assessment | Normal Township Assessor | | 452-1951 |
| Tax - Sales | Finance | Patty Martinez | 454-9514 |
| Tax - Sales | Finance | Ron Hill | 454-9510 |
| Tax - Use | Finance | Lori Andrews | 454-9625 |
| Tax - Utility | Finance | Pat Tucker | 454-9512 |
| Tax - Utility | Finance | Ron Hill | 454-9510 |
| Taxi Cabs (license of) | City of Bloomington | | 434-2509 |
| TDD User Number - City Hall | Town of Normal | | 454-9630 |
| Teen Programs | Parks and Recreation | Kevin Smith | 454-9779 |
| Theatre License | City Clerk | Wendy Briggs | 454-9509 |
| Theatre License | City Clerk | Ann Frels | 454-9508 |
| Toter Trial Program | Public Works - Engineering | Doris Hale | 454-9571 |
| Tours - City Hall | Administration | Geoff Fruin | 454-9504 |
| Tours - Fire Station (Headquarters) | Fire | Captain | 454-9689 |
| Tours - Fire Station (Station 2) | Fire | Officer on Duty | 454-9752 |
| Tours - Fire Station (Station 3) | Fire | Officer on Duty | 454-9753 |
| Tours - Police | Police | Brian J. Williams | 433-3440 |
| Tours - Water | Water | Treatment Plant | 454-9560 |
| Towanda Elementary School | Unit 5 School District | | 728-2278 |
| Towing License | City Clerk | Wendy Briggs | 454-9509 |
| Towing License | City Clerk | Ann Frels | 454-9508 |
| Town Council - Agenda (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Town Council - Agenda (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Town Council - Agenda (Current) | Administration | Sandy Fedden | 454-9503 |
| Town Council - List of | City Clerk | Wendy Briggs | 454-9509 |
| Town Council - List of | City Clerk | Ann Frels | 454-9508 |
| Town Council - Meeting Times/Dates | City Clerk | Wendy Briggs | 454-9509 |
| Town Council - Meeting Times/Dates | City Clerk | Ann Frels | 454-9508 |
| Town Council - Petition Filing | City Clerk | Wendy Briggs | 454-9509 |
| Town Council - Petition Filing | City Clerk | Ann Frels | 454-9508 |
| Town Council - Questions | Administration | Mark Peterson | 454-9501 |
| Town Council - Questions | Administration | Sandy Fedden | 454-9503 |
| Town Council - Requests to Address | Administration | Mark Peterson | 454-9501 |
| Town of Normal Parking Lot | Police | Front Desk | 454-9535 |
| Town/Student Liaison Committee | Administration | Geoff Fruin | 454-9504 |
| Township (Normal) | 304 E. Mulberry | | 452-2060 |
| Traffic Complaint or Concern | Police | Front Desk - Shift Supervisor | 454-9535 |
| Traffic Signal Maintenance | Engineering | Wayne Hopper | 454-9626 |
| Traffic Signal Maintenance | Engineering | Donna Maaks | 454-9578 |
| Traffic Ticket | McLean County Circuit Clerk | | 888-5310 |
| Tree Planting | Parks and Recreation | Karen Gibson | 454-9540 |
| Tree Planting | Parks and Recreation | Karen Carrigan | 454-9541 |
| Tree Removal | Parks and Recreation | Karen Carrigan | 454-9541 |
| Tree Removal | Parks and Recreation | Karen Gibson | 454-9540 |
| Tree Trimming | Parks and Recreation | Karen Carrigan | 454-9541 |
| Tree Trimming | Parks and Recreation | Karen Gibson | 454-9540 |
| Trend Evaluation | Finance | Linda Fischer | 454-9513 |
| Trend Evaluation | Finance | Patty Martinez | 454-9514 |
| Two-Way Radio Issues | Information Technology | Help Desk | 454-9608 |
U | | | |
| Unit 5 - Brigham Elementary School | Unit 5 School District | | 862-5036 |
| Unit 5 - Carlock Elementary School | Unit 5 School District | | 376-3261 |
| Unit 5 - Chiddix Jr. High School | Unit 5 School District | | 452-1191 |
| Unit 5 - Colene Hoose Elementary School | Unit 5 School District | | 862-3440 |
| Unit 5 - Eugene Field Elementary School | Unit 5 School District | | 862-5000 |
| Unit 5 - Fairview Elementary School | Unit 5 School District | | 452-4491 |
| Unit 5 - Glenn Elementary School | Unit 5 School District | | 862-5005 |
| Unit 5 - Grove Elementary School | Unit 5 School District | | 452-1136 |
| Unit 5 - Hudson Elementary School | Unit 5 School District | | 726-1741 |
| Unit 5 - Kingsley Jr. High School | Unit 5 School District | | 452-4461 |
| Unit 5 - Mackinaw Valley Special Education | Unit 5 School District | | 452-2220 |
| Unit 5 - Normal Community High School | Unit 5 School District | | 728-5000 |
| Unit 5 - Normal Community West High School | Unit 5 School District | | 888-6060 |
| Unit 5 - Northpoint Elementary School | Unit 5 School District | | 663-4669 |
| Unit 5 - Oakdale Elementary School | Unit 5 School District | | 452-4439 |
| Unit 5 - Parkside Elementary School | Unit 5 School District | | 862-5014 |
| Unit 5 - Parkside Jr. High School | Unit 5 School District | | 452-8321 |
| Unit 5 - Pepper Ridge Elementary School | Unit 5 School District | | 452-1042 |
| Unit 5 - Prairieland Elementary School | Unit 5 School District | | 888-6838 |
| Unit 5 - Sugar Creek Elementary School | Unit 5 School District | | 452-0935 |
| Unit 5 - Towanda Elementary School | Unit 5 School District | | 728-2278 |
| Unit 5 School District Office/Superintendent | | | 452-4476 |
| Use Tax - Questions | Finance | Linda Fischer | 454-9516 |
| Utility Tax - Questions | Finance | Pat Tucker | 454-9512 |
| Utility Tax - Questions | Finance | Ron Hill | 454-9510 |
V | | | |
| Vacant Buildings | Inspections | Al Brown | 454-9585 |
| Variance Issues (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Variance Issues (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Variance Requests (Zoning) | Planning | Mercy Davison | 454-9590 |
| Vehicle Use Tax | Finance | Lori Andrews | 454-9625 |
| Vendor Permits | Police | Rick Bleichner | 454-9526 |
| Vidette | Illinois State University | | 438-7685 |
| Violation - Ordinance | Legal | Anitra Anderson | 454-9597 |
| Violation - Ordinance | Legal | Chris Leese | 454-9507 |
| Violation - Ordinance | Legal | Wayne Karplus | 454-9506 |
| Volunteer Service | Administration | Geoff Fruin | 454-9504 |
| Voter Questions | McLean County Clerk | | 888-5190 |
| Voter Registration | City Clerk | Wendy Briggs | 454-9509 |
| Voter Registration | City Clerk | Ann Frels | 454-9508 |
W | | | |
| Waste - Brush/Mulch | Public Works - Street Div. | Donna Maaks | 454-9578 |
| Waste - Brush/Mulch | Public Works - Street Div. | Doris Hale | 454-9571 |
| Waste - Bulk | Public Works - Street Div. | Donna Maaks | 454-9578 |
| Waste - Bulk | Public Works - Street Div. | Doris Hale | 454-9571 |
| Waste – Yard/Landscape | Public Works - Waste | Doris Hale | 454-9571 |
| Waste – Yard/Landscape | Public Works - Waste | Donna Maaks | 454-9578 |
| Waste Collection | Public Works - Engineering | Doris Hale | 454-9571 |
| Water - Billing | Water | Angela Altshue | 454-9710 |
| Water - Billing | Water | Martha Conley | 454-9565 |
| Water - Billing | Water | Felicia Teufel | 344.3411 |
| Water - Non Billing | Water | Marilyn Beal | 454-9563 |
| Water Department | Town of Normal | | 454-9563 |
| Water Reclamation District | BNWRD | | 827-3365 |
| WBNQ | | | 828-1015 |
| Website Information | Administration | Geoff Fruin | 454-9504 |
| Weed Complaints | Inspections | Andy Wood | 454-9646 |
| Welcome Wagon | | | 663-1954 |
| WGLT | | | 438-1015 |
| WJBC | | | 829-1221 |
Y | | | |
| Yard Waste | Public Works - Waste | Doris Hale | 454-9571 |
| Yard Waste | Public Works - Waste | Donna Maaks | 454-9578 |
| Youth Action Board | Administration | Geoff Fruin | 454-9504 |
| Youth Programs | Parks and Recreation | Colette Farner | 454-9543 |
| Youth Sport Programs | Parks and Recreation | Kevin Smith | 454-9546 |
Z | | | |
| Zoning - Commercial | Inspections | Scot Wiliams | 454-9582 |
| Zoning - Residential | Inspections | Troy Sondgeroth | 454-9583 |
| Zoning Board | Inspections | Greg Troemel | 454-9580 |
| Zoning Board | Planning | Mercy Davison | 454-9590 |
| Zoning Code (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Zoning Code (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Zoning Code (Enforcement of) | Inspections | Greg Troemel | 454-9580 |
| Zoning Maps (Copies of) | City Clerk | Wendy Briggs | 454-9509 |
| Zoning Maps (Copies of) | City Clerk | Ann Frels | 454-9508 |
| Zoning Maps (Design of) | Engineering | Steve Sochotsky | 454-9575 |
| Zoning Maps (Design of) | Engineering | Donna Maaks | 454-9578 |
| Zoning Variation Forms | Inspections | Sheila McHenry | 454-9581 |
