Water
107 E. Mulberry
Normal, IL 61761
Steve Gerdes, Director - (309) 454-9563
Sam Nafziger, Treatment Plant Supervisor
Robert Miller, Water Distribution Supervisor
Fax: (309) 454-9629
Billing Questions: billingquestions@normal.org
Hour of Operation: 8:30 am to
5:00 pm, Monday-Friday
Emergencies After Hours and Weekends
Contact (309) 454-9560
2009 Annual Report [PDF]
Water Department
The
Water Department is responsible for providing a safe and reliable
supply of water for the citizens of the Town of Normal. In addition,
adequate pressure and volume must be maintained for fire protection
purposes. The Department has three main divisions, Treatment, Distribution,
and Administration/Billing.
You can now pay and view your Town utility bill, and review your up-to-date account information online, anytime, with our Online Utility Account Access system.
To establish a water service account please call 454-9563 during regular business hours.
Treatment Division
The
Treatment Division’s responsibilities include the operation and
maintenance of fifteen wells, a lime softening treatment plant,
three booster pumping stations, four elevated tanks, and one ground
storage reservoir. Activities of this division include the operation
of the Water Treatment Plant on a 24 hour per day, 7 day per week
basis as well as the repair and maintenance of all wells, treatment
plant equipment, elevated tanks, booster pump stations, and telemetry
equipment. Also included in the Treatment Division is the Laboratory,
which performs not only the sampling and testing required by the
Illinois Environmental Protection Agency, but also provides for
the quality control and quality assurance testing. The Water Treatment
Plant has a design rate of 9.6 million gallons per day. The source
of supply for the short term is just under 10 million gallons per
day provided by fifteen wells. This is the total combined pumping
capacity of all the Town’s wells.
Distribution Division
The Distribution Division is charged with operating and maintaining more than 180 miles of water mains, reading and maintaining more than 15,000 services and meters, and providing customer service. These activities include the supervision of the installation of new water mains, repair of water mains, valves and hydrants on a 24/7 basis, installation and repair of services and curb stops, installation and repair of all water meters, meter reading, hydrant flushing, and various customer service activities.
Administrative/Billing Division
The Administrative/Billing Division performs the billing and collection functions for water, sewer, waste collection, and sewage treatment (performed by the Bloomington/Normal Water Reclamation District) and provides support services for the Water Department.