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REQUEST FOR PROPOSALS CREDIT CARD PROCESSING SERVICES
REQUEST FOR PROPOSALS - CREDIT CARD PROCESSING SERVICES
The Town of Normal (the Town) is requesting proposals for the purpose of selecting and retaining
a full-service vendor experienced in the development, installation and operation of a credit and
debit card processing service. The contract shall be for a period of three (3) years. The Town may
renew the contract for a maximum of two (2) additional one (1) year periods without having to
open this category for new bids.
THE TOWN OF NORMAL
The Town of Normal is located in the heart of Central Illinois approximately 125 miles southwest
of Chicago, 155 miles northeast of St. Louis, and 64 miles northeast of Springfield, the State
Capital. Normal’s population established by the 2010 census was 52,497.
The Town uses Superion (formerly H.T.E.) for the financial software. T2 is the software for the
parking fines. The Cultural Arts department uses ALTRU for their revenue tracking. With these
revenue systems, we do Point of Sale (POS), telephone orders and Internet sales transactions. The
Superion products use Automated Merchant Systems as the gateway and the processor. T2 and
ALTRU use Cybersource as the gateway and Automated Merchant Systems as the processer. The
Internet payment system the Town uses is SunGard Public Sector’s Click2Gov. The Town accepts
about $5,700,000 with 54,000 number of transactions in merchant card payments per year.
SCOPE OF SERVICES
1. Provide a competitively based discount for the processing of all four major credit cards:
Visa, MasterCard, Discover, and American Express.
2. The service should allow the Town to authenticate the cardholder and use the card’s
magnetic stripe or chip to authenticate the cardholder and to authorize and capture the
3. Deposit payments electronically into specified Town bank accounts by merchant ID.
The float on Town funds should be minimized.
4. Provide online access to view daily transactions and account reconciliation/settlement
reports by major credit card and by merchant ID.
5. The merchant processing services must be compatible with the Town’s present
equipment and software.
6. Contractor must provide monthly statements per merchant ID that clearly
summarize all revenue related activity including all chargeback information by date
and card type. All processing fees must be separate from revenue deposits. The
Statement deposit activity must match the actual deposit activity in the Town’s
7. Provide seven (7) days per week technical support, and provide, at no cost to the
Town, on-site technical service as may be required in the event of operational
difficulties related to transmission of daily transactions or any equipment/software
failure or malfunction.
8. Be a company with at least five (5) years experience processing credit payment records
transmitted for processing and settlement from major credit/debit card processing
networks, and with at least five (5) public sector customers.
9. Be compliant with all Payment Card Industry (PCI) security standards as established by
the Payment Card Industry Standards Council.
The original proposal, five (5) copies, and one (1) electronic copy shall be submitted in a sealed
envelope that shall plainly indicate on it the title of the proposal and the date submitted. This shall
be delivered to the Town Clerk at 11 Uptown Circle, Normal, Illinois 61761.
The following is a list of key dates:
Request for proposal issued - February 6, 2018
Due date for proposals - February 28, 2018 (4:30 p.m. CT)
Presentations/Interviews, if needed - Week of March 12, 2018
Council Approval - April 2, 2018
Request for proposals shall be clearly labeled as RFP for Credit Card Processing Services.
Proposals received after the hour specified will not be considered.
Click here for the full RFP document.
2/6/2018 12:00 AM
2/28/2018 4:30 PM
Bid Opening Information:
February 28, 2018 at 4:30 P.M.
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