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Town of Normal, Illinois. Committed to Service Excellence.

Online Utility Access - Getting Started

Please Note: You must have email and your browser (Explorer, Netscape, etc.) must be capable of 128-bit encryption to use the online service. 128-bit encryption is included with the latest browser and operating system versions. To check your encryption level for Internet Explorer, please select 'About Internet Explorer' option under Help Menu in the browser window. If 'Cipher Strength' parameter is not 128-bit, you will have to update.

Encryption updates are generally available as a free download from the Microsoft (Internet Explorer), Netscape, and AOL web sites. Small downloads (<500K) are available to update Internet Explorer: (Windows 2000) (Windows 3.1, 95, 98, & NT)

First Time Users - Submit the following form to receive your PIN
 

Account number: (include the dash)
Service address:
Customer name:
Email address:

We will send you an email within the next business day with your temporary PIN, which will get you started. Then, please follow the Registration Process listed below.

Please note that registrations must be completed online for verification of account information.

Registration Process:

  1. From the Account Login screen, enter your utility account number (including the dash), your temporary PIN number, and click "Sign-On."
  2. You will then be directed to the Account Registration Page. Here you will enter a new PIN (one you choose for privacy and security purposes), re-enter the new PIN for verification, enter a PIN HINT (something that will remind you of your PIN), and enter your email address. Click "Submit".
  3. A message titled "Email Address Verification" will be sent to the email address that you entered on the Registration screen. This email contains your PIN, PIN HINT and a link for you to click on to complete the Registration Process. You must use the link in the verification email to proceed. Please be sure to save this confirmation for future reference in the event you forget your PIN and PIN HINT.
  4. The link contained in the email verification will direct you to a Sign-On screen where you will enter your utility account number and the new PIN that you just created. Click "Sign-On".
  5. Once you have successfully signed on with your new PIN, you will be asked to confirm your new PIN and you can then proceed to access and view your utility account.
  6. From this point on you can go straight to the Account Login screen to log in your account.

This page last modified 05/14/08.