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Online Utility Account Access
Welcome
Welcome to the Town of Normal's online service center for your town utility account. You can now pay and view your town utility bill, and review your current account information online, anytime. You can still use the town's E-Z Pay service to have your bill automatically deducted from your bank, credit union, or savings and loan account.

Registration
You will need to register first in order to view your account or pay online. Follow the instructions listed on the Registration Process page to register if you have not already done so.

Note: Do not use this service to pay after receiving a shut-off notice.

If you have already registered, proceed to Account Login.

Benefits
Internet access improves customer service by giving you, the customer, online access to your account information any time of the day or night, seven days a week from the convenience of your home or office. Why call a customer service representative in order to answer your standard billing or inquiry issues? You can now access the following information whenever you want:
  • Consumption summary graphs - Generate your account's consumption graphs for the last three years.
  • Consumption summary information - Display your account's consumption summary information for each meter, including last reading, average daily usage, and period usage.
  • Customer account information - View account information, account status and balance, last bill sent, and last payment received.
  • Customer billing history - View your account's service summary information, including the service status, the start and stop dates, and the average charge based on the previous 12 months.
  • Customer billing statement - View your account's customer billing statement that provides a detailed reading and charges for a specific bill.
  • Make payments - Securely pay your bill with your Visa or Master Card.
  • Payment history - View your account's payment history, including pending payments.
  • Service summary graphs - View, in a graph format, your account's last twelve billing amounts.

Please note: In order to get same-day credit for your payment, you must complete the online payment process and finalize your transaction by 8:30 a.m. on weekdays. Payments made on other days (holidays, weekends) or after 8:30 a.m. are credited to your account the next business day.**
**MULTIPLE ATTEMPTS OF CREDIT CARD PAYMENT MAY RESULT IN MULTIPLE CHARGES AT YOUR BANK.



Protect Your Privacy
To protect your privacy, a personal identification number (PIN) is used in combination with your account number to access your account information online. The web server uses a 128-bit encryption standard to provide secure access for all connections. Utilities account information is retrieved from the town's IBM AS400 system. No sensitive information is stored on the web server.