Transition Plan

The Town of Normal is dedicated to providing access to people of all abilities with access so they can participate equally in all Town initiatives, services and programs. To further this goal, the Town is conducting a self-evaluation and updating its ADA Transition Plan to ensure inclusion and access for people with disabilities. We welcome your input on proposed plans. Share your feedback at any time with ADA Coordinator Greg Troemel via email or by phone at 309-454-9580. 

Notice Under the Americans with Disabilities Act (PDF)

To file a formal complaint of disability discrimination through the Town’s ADA Grievance Procedure, please fill out this form.

To report an accessibility concern, please contact one of the following individuals:

Greg Troemel, ADA Coordinator
Town of Normal, 11 Uptown Circle, PO Box 589, Normal, IL 61761
Office: 309-454-9581 | Mobile: 309-824-3026 | Email:
Monday – Friday, 8:30 a.m. to 5 p.m.

  1. Greg Troemel

    Phone: (309) 454-9581

  1. Rick Bleichner

    Phone: (309) 454-9535

  1. John Burkhart

    Phone: (309) 454-9564

  1. Brian Chase

    Phone: (309) 452-1757

  1. Mark Clinch

    Phone: (309) 433-3409

  1. Doug Damery

    Phone: (309) 454-9540

  1. Mercy Davison

    Phone: (309) 454-9590

  1. Brian Day

    Phone: (309) 454-9507

  1. Adam Fox

    Phone: (309) 454-9720

  1. Vasudha Gadhiraju

    Phone: (309) 454-9608

  1. Eric Hanson

    Phone: (309) 454-9777

  1. Andrew Huhn

    Phone: (309) 454-9516

  1. Mick Humer

    Phone: (309) 454-9603

  1. Angie Huonker

    Phone: (309) 454-9509

  1. Jenny Keigher

    Phone: (309) 454-9518

  1. Cathy Oloffson

    Phone: (309) 433-9905

  1. Ryan Otto

    Phone: (309) 454-9574

  1. Craig Onsrud

    Phone: (309) 454-9620

  1. Beth Whisman

    Phone: (309) 433-3444

Website Accessibility

If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this website interferes with your ability to access information, please contact us. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact information. Users who need accessibility assistance can also contact us by phone through the Federal Information Relay Service at 1-800-877-8339 for TTY/Voice communication.

Accessibility Design Guidelines

Our website has been designed with the following accessibility guidelines in mind:

  • We work to comply with Section 508 as well as 2.0 A and AA referring to website accessibility standards.
  • If you have difficulty accessing the site or have any comments or feedback, please do not hesitate to contact us.

Browser Accessibility Information

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Additional Plug-ins

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Supported Assistive Technology

  • Latest Version of JAWS for Windows
  • Latest Version of NVDA for Windows
  • Latest Version of VoiceOver for Mac OS X
  • Keyboard-Only Navigation