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Town of Normal News

Posted on: August 16, 2019

Town of Normal, Facilities Management Achieves CIMS-GB Certification with Honors

A photo of the Facilities Management staff

A photo of the CIMS GB Honors badgeISSA, the worldwide cleaning industry association, announced today that Town of Normal Facilities Management achieved ISSA Cleaning Industry Management Standard  CIMS-Green Building (GB) certification with honors.

Compliance with the standard shows that a cleaning organization has the systems in place to deliver cost-effective, consistent, professional services designed to meet customer needs and expectations and is prepared to deliver a comprehensive green cleaning program based on LEED EB: O&M green cleaning criteria. CIMS and CIMS-GB certification are required in many cleaning service bid specifications as customers look for an effective way to identify high-quality providers committed to customer satisfaction at a great value for the necessary investment. 

Town of Normal Facilities Management has and continues to provide the same high-quality service that is often actively sought by building owners. Community stakeholders may rest assured that the highest level of care and competence is inherent to the daily operations of the Town of Normal Facilities Management Department in the preservation and care of the community assets. 

“We are thrilled to be recognized with this honor and this certification as an elite facility service provider.  Our staff have worked very hard to achieve this certification and I’m very proud of every member of the Facilities Management team as well as our colleagues at the Town that have supported us in achieving this goal,” says Mark Clinch, Director of Facilities and Energy Management. “Everyone takes pride in their work and displays the highest level of professionalism to achieve department and Town goals.  This certification is the culmination of teamwork and dedication!”  Clinch credits the department Supervisors Eric Heggie and Ladeen Finley along with the following staff members for making this possible:

Carly Williams, Junior Nziango, Randy Tomera, Chad Phillippe,  Lydie Kanza, Ryan Whitfield, Chris Yayu, Michael Minnes,  Sandra Vazquez Pelaez, Eric Hawkey, Paul Beck, Scott Tongate, Galen Engel, Randy Hoover, Trisha Wulf, Jodi Sides , Randy Koch    

Normal City Manager Pamela Reece added, “This is fantastic news and something about which we should all be very proud.  To achieve this level of certification is unique among municipal operations, being only the 2nd municipality to receive this honor, and it demonstrates the high level of service and expertise of our Facility Management staff.”

Independent, accredited assessors verify that CIMS and CIMS-GB certified firms meet the industry standard for:

•    Quality systems
•    Service delivery
•    Human resources
•    Health, safety, and environmental stewardship
•    Management commitment
•    Green Building

Recently, CIMS-GB became a direct compliance option to meet the green cleaning policy prerequisite of Version 4 of the U.S. Green Building Council (USGBC) revised Leadership in Energy and Environmental Design for Existing Buildings: Operations and Maintenance (LEED EB: O&M) rating system.

“The CIMS standard is recognized worldwide, and only the elite facility service providers have achieved this level of recognition,” said Brant Insero, Director of Education, Training, Certification and Standards at ISSA.

Over 90% of facility service providers have seen a reduction in operational expenses due to increased efficiencies by adhering to the standard.  In the past eleven years, many municipalities utilize the standard as a requirement during their outsourcing of work.  While this is a great plan, few have achieved this certification with an in-house team.  

For more information about CIMS and CIMS-GB certification, visit

About Town of Normal Facilities Management
The mission of the Town of Normal Facilities Management Department is to preserve and protect the community investment in public facilities as well as provide a healthy, safe, functional, efficient and welcoming environment. Facilities Management operations consider the well-being of people, financial resources and the environment with a positive delivery experience for all we serve. Furthermore, the department is committed to continuing education and training. Technological innovations, new products and changes in best practice work methods are proactively sought to improve delivery methods, manage costs, and increase overall value. Continuous improvement is a core principle.

About CIMS and CIMS-GB
The ISSA Cleaning Industry Management Standard (CIMS) and CIMS-Green Building (CIMS-GB) set forth a management framework designed to assist building service contractors and in-house cleaning departments to develop and maintain quality, customer-focused organizations, capable of delivering a comprehensive green cleaning program based on LEED EB: O&M green cleaning criteria. The standard is nonprescriptive, meaning that each organization has the flexibility to choose the most effective ways in which to meet its requirements. CIMS and CIMS-GB were created through a true consensus-based process that brought together representatives of the cleaning, facilities management, and purchasing communities. ISSA speaks at numerous facility management and purchasing industry events throughout the year to outline the value of working with CIMS and CIMS-GB certified cleaning companies as well as certifying in-house operations. 

About ISSA 
With more than 9,300 members globally—including distributors, manufacturers, manufacturer representatives, wholesalers, building service contractors, in-house service providers, residential cleaners, and associated service members—ISSA is the world’s leading trade association for the cleaning industry. The association is committed to changing the way the world views cleaning by providing its members with the business tools they need to promote cleaning as an investment in human health, the environment, and an improved bottom line. Headquartered in Northbrook, Ill., U.S., the association has regional offices in Mainz, Germany; Whitby, Canada; Parramatta, Australia; Seoul, South Korea; and Shanghai, China. Visit, join the discussion with ISSA’s LinkedIn group, and follow ISSA on our Facebook page and Twitter account. For more information, visit, or call 800-225-4772 (North America) or 847-982-0800. 

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