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1. How do I report a main break?

Is water bubbling up from the ground? Is an area in the grass or the pavement unusually wet when it usually is not? If so, please call (309) 454-9563 during business hours or (309) 454-9560 after 5:00 pm and before 8:30 am.

2. How do I contact the Utility Billing Department?

Please call any of the following numbers listed below:

• (309) 433-3411
• (309) 454-9710
• (309) 454-9565
• (309) 454-9563
• (309) 433-9911

For emergencies, after hours and on weekends please call the Utility Department at (309) 454-9560.

3. If I have a water quality concern, whom do I call?

Our chemist can be reached by phone Monday through Friday from 8:00 am to 4:00 pm at (309) 454-9657 or (309) 454-9563.