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Water Billing Questions

  1. Please type your question or request for information in the box below and a Town representative will get back to you in a timely manner. Please be sure to include your contact information so that we can respond to your question.


    Questions can also be answered by calling (309) 433-3411. Bill payments are accepted at the Finance Department, located at City Hall, 11 Uptown Cir 3rd Floor, from 8:30 am to 5:00 pm or payments can be left in the drop box located in the circle drive at the old City Hall. Credit card payments can be made by calling 454-9516 or 454-9513.

  2. We will respond during regular business hours (M-F 8:30 a.m. - 5:00 p.m).

    If your problem requires immediate attention (Police, Rescue or Fire response), contact our dispatch center at (309) 888-5030 (non emergency calls) or 911 (emergency calls).


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